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Citizens' Service

The Citizens' Service provides advice and orientation on social issues and helps members of the public understand the social system.

The Service Team provides information to the public on the different fields in which the Ministry of Social Affairs works, and gives advice on general social issues such as caring for family members. Giving sound information and ensuring confidentiality are our top priorities.

Enquiries in Person

We are also happy to advise you in person at our service point in the government building.

Ministry of Social Affairs / Citizens' Service
Stubenring 1, 1010 Wien (next to the main entrance)
Monday to Friday: 8.00 – 16.00 (8 a.m. to 4 p.m.)

Telephone Enquiries

Telephone: 0800 201 611
Monday to Friday: 8.00 – 16.00 (8 a.m. to 4 p.m.)

Outside these hours, or if the number is engaged, you are welcome to leave a message on our answerphone. A member of the Service Team will call you back as soon as possible.

Written Enquiries

Ministry of Social Affairs / Citizens' Service
Stubenring 1, 1010 Wien
Fax: +43 1 718 94 70 – 3153

Information on Data Protection Regarding Enquires to the Citizens' Service

The processing of your personal data by the Citizens' Service of the Federal Ministry is carried out according to art 6 para 1 (e) of the General Data Protection Regulation (GDPR), the 1986 Federal Ministries Act (BMG) and the Duty to Grant Information Act for the purpose of information activities, including the automated creation and processing of text files related to such issues.

We would like to point out that documents or data which are processed as part of the work of the Citizens' Service of the Federal Ministry are subject to statutory retention periods. Your data is thus stored for a period of ten years following the last processing operation. You can decide freely, and without prejudice to your rights, whether you want your data to be collected. There is no obligation.

In addition, we would like to point out that you have a right to information about your stored data, to its correction or deletion, and a right to object to its processing in accordance with the provisions of the GDPR and the Data Protection Act (DSG). The legally binding retention periods and permitted uses are unaffected by this.

You also have a right to complain about the processing of your data. You can exercise this right by contacting the supervisory authority (Österreichische Datenschutzbehörde).

The Service Team looks forward to hearing from you.

last update: 8 November 2019